WE'RE HIRING

We're looking for creative, collaborative individuals

How to Apply

Please email your resume and cover letter to careers@crosscap.com with the job title in the subject line.

Latest Openings

Technical Support Analyst - New York

Technical Support Analyst Overview:

As a Technical Support Analyst and key member of CrossCap’s Customers Success team you are responsible for offering technical and functional support to our client base. You will work closely with Customer Success, IT, and Product Management teams to ensure that CrossCap is delivering overall superior service and support to our customers. You will also work to become a subject matter expert (SME) on all of Crosscap offerings, as well as learn to assist on client implementations.

Company Snapshot:

CrossCap designs and sells software to Fortune 1000 companies, particularly in the retail segment. Our marketing software offered on a SaaS model helps companies plan execute and analyze their omni-channel campaigns. Retailers use CrossCap to empower their marketing, merchandise, and store operations teams through alignment of marketing strategy. Retailers rely on CrossCap’s tools to execute traditional, digital and social marketing campaigns. CrossCap is headquartered in San Francisco with offices in New York and Toronto.

Responsibilities:

• Provide superior technical support and service to our customer base in a timely and accurate manner while adhering to contractual SLA’s.
• Interface with Customer Success, sales and IT organizations and directly with the customer base on critical escalations and call resolution.
• Develop and implement practices that measure the effectiveness and performance of the Technical Support Function.
• Work with Engineering Leadership to implement formal feedback mechanisms for incidents, causes, and resolutions
• Expert knowledge of complex technical environments; understand data architecture, data models and business drivers to map and develop solutions
• Perform in the role of Subject Matter Expert on the CrossCap products, the integration process and complex workflows.
• Work with Product Management Team to align on product road map and influence based on client experience.
• Assist with ongoing and future client implementations as necessary.

Requirements for this Role

• 3 years of experience in the software industry with a minimum of 1 years in technical support role.
• Background with remote support groups, international support groups, and 24×7 support operations.
• Excellent knowledge of internet-based SAAS solutions as well as related technologies, such as database structures, modelling and queries.
• Experience in developing metrics to measure the effectiveness of technical support.
• Excellent communications and interpersonal skills.
• Familiarity with Zendesk or other incident tracking and management systems.
• Experience with working with software development teams.
• BS/BA degree in a technical discipline.
• JIRA knowledge is a plus.
• Retail experience is a plus.

Senior Software Engineer - Markham / Toronto

Senior Software Engineer Overview:

CrossCap is currently looking for a strong Senior J2EE developer with experience building enterprise level applications. The ideal candidate will have experience with full stack development from UI to DB tier. We are looking for experience in at least one of our frameworks (Struts2 or Spring MVC). The candidate should have a minimum of 5-7 year’s work experience. The candidate must have experience working in an innovation and production environment as the successful candidate will be a key individual in engineering a new platform for the CrossCap core solution.

Company Snapshot:

CrossCap designs and sells software to Fortune 1000 companies, particularly in the retail segment. Our marketing software offered on a SaaS model helps companies plan execute and analyze their omni-channel campaigns. Retailers use CrossCap to empower their marketing, merchandise, and store operations teams through alignment of marketing strategy. Retailers rely on CrossCap’s tools to execute traditional, digital and social marketing campaigns. CrossCap is headquartered in San Francisco with offices in New York and Toronto.

Requirements for this Role:

Must be fluent in English with strong communication skills
Expert knowledge of Spring MVC, Security, REST, Tiles, and Struts 2
Expert knowledge of JAVA, JDBC, JSPs, Servlets
Expert knowledge of Spring Mobile, AOP, Transaction, MyBatis
Database knowledge must include MySQL. NoSQL is a plus
Working knowledge of AJAX, JQuery, JSON and JavaScript.
Knowledge of Angular JS and Websocket is an asset
Knowledge of Microservices and Multi-tenancy architecture is a plus
Development environment knowledge must include Eclipse
Application server knowledge must include JBoss/Wildfly, Apache Tomcat
Ability to work independently
Ability to work in a fast-paced and dynamic team environment
As part of the Development team, the candidate will also be required to participate in software architecture and quality assurance aspects of our products.

Desired Qualifications:

A Bachelors degree preferably in Engineering or Computer Science.
7 + years experience of development in J2EE.
5 + years experience design and development for large scale enterprise business applications.
An understanding of design patterns and software development frameworks.

Senior Front End Web Developer - San Francisco

Senior Front End Web Developer Overview:

The Senior Front End Web Developer will be responsible for building and maintaining the rich web
application needed to support the platform’s complex business requirements. While the candidate must be comfortable with HTML5, CSS3, and Javascript (at a minimum), a wide and varied experience throughout the ever-changing front end ecosystem is also expected. This candidate must exhibit a high level of creative and technical excellence to succeed. If such a role sounds like a stimulating intellectual challenge to you, we are looking for you.

What can you expect?

  • Your domain expertise will help guide the requirements and design choices for the product
  • You will be called on to implement and maintain the resulting product features
  • An environment where your creative and technical design choices can make or break projects
  • Independent learning/research on various technologies to support the continued growth of the product
  • Estimates for engineering efforts during planning
  • A relatively flat reporting structure comprised of proactive self-starters
  • An emphasis on openness and integrity with opportunities to nurture professional growth
  • A conveniently located office at the heart of the San Francisco financial district (and is pet friendly)

Desired Qualifications

  • General
    • strong understanding of practical CS concepts (architectural design / implementation)
    • abstract data modeling (e.g. high dimensional data)
    • attention to detail (e.g. a discerning eye, linguistic nuance, multi-tasking)
    • picks the right tool for the job
    • finds and evaluates creative solutions to novel problems (e.g. design vs engineering, resourcing vs optimality)
  •  Frontend
    • HTML5, CSS3, jQuery, Javascript (ES5/ES6), Responsive design
    • good breadth of existing knowledge
    • quickly picks up new languages, libraries, frameworks as needed
    • finds and evaluates creative solutions to novel problems (e.g. design vs engineering, resourcing vs optimality)
  • Effective communicator
    • works well independently and in cross-functional teams: Project, Product, Design, Dev, QA
    • supports recommendations with reasoned analysis (e.g. time vs memory efficiency, cognitive load, etc.)
    • leads the team in finding ideal balance between requirements, design, architecture needs
    • can ELI5 complex concepts without sacrificing correctness
    • proactive in stepping up to fill cross-team dependency gaps
  • Awareness of modern UIX and multi-platform design
  • Some of these libraries/packages:
    • CSS Preprocessor
    • Data Visualization
    • Templating Systems
    • Testing Frameworks
    • Package Management
    • i18n / l10n
  • Nice to haves
    • Published code samples
    • Defect Tracking: JIRA
    • Source Control: Git
    • Database: MySQL
Intermediate Software Engineer - Toronto, Ontario

Intermediate Software Engineer Overview:

The Senior Front End Web Developer will be responsible for building and maintaining the rich web
application needed to support the platform’s complex business requirements. While the candidate must be comfortable with HTML5, CSS3, and Javascript (at a minimum), a wide and varied experience throughout the ever-changing front end ecosystem is also expected. This candidate must exhibit a high level of creative and technical excellence to succeed. If such a role sounds like a stimulating intellectual challenge to you, we are looking for you.

What can you expect?

  • Your domain expertise will help guide the requirements and design choices for the product
  • You will be called on to implement and maintain the resulting product features
  • An environment where your creative and technical design choices can make or break projects
  • Independent learning/research on various technologies to support the continued growth of the product
  • Estimates for engineering efforts during planning
  • A relatively flat reporting structure comprised of proactive self-starters
  • An emphasis on openness and integrity with opportunities to nurture professional growth
  • A conveniently located office at the heart of the San Francisco financial district (and is pet friendly)

Desired Qualifications

  • General
    • strong understanding of practical CS concepts (architectural design / implementation)
    • abstract data modeling (e.g. high dimensional data)
    • attention to detail (e.g. a discerning eye, linguistic nuance, multi-tasking)
    • picks the right tool for the job
    • finds and evaluates creative solutions to novel problems (e.g. design vs engineering, resourcing vs optimality)
  •  Frontend
    • HTML5, CSS3, jQuery, Javascript (ES5/ES6), Responsive design
    • good breadth of existing knowledge
    • quickly picks up new languages, libraries, frameworks as needed
    • finds and evaluates creative solutions to novel problems (e.g. design vs engineering, resourcing vs optimality)
  • Effective communicator
    • works well independently and in cross-functional teams: Project, Product, Design, Dev, QA
    • supports recommendations with reasoned analysis (e.g. time vs memory efficiency, cognitive load, etc.)
    • leads the team in finding ideal balance between requirements, design, architecture needs
    • can ELI5 complex concepts without sacrificing correctness
    • proactive in stepping up to fill cross-team dependency gaps
  • Awareness of modern UIX and multi-platform design
  • Some of these libraries/packages:
    • CSS Preprocessor
    • Data Visualization
    • Templating Systems
    • Testing Frameworks
    • Package Management
    • i18n / l10n
  • Nice to haves
    • Published code samples
    • Defect Tracking: JIRA
    • Source Control: Git
    • Database: MySQL
Quality Assurance Analyst - Toronto, Ontario

Quality Assurance Analyst Overview:

The Senior Front End Web Developer will be responsible for building and maintaining the rich web
application needed to support the platform’s complex business requirements. While the candidate must be comfortable with HTML5, CSS3, and Javascript (at a minimum), a wide and varied experience throughout the ever-changing front end ecosystem is also expected. This candidate must exhibit a high level of creative and technical excellence to succeed. If such a role sounds like a stimulating intellectual challenge to you, we are looking for you.

What can you expect?

  • Your domain expertise will help guide the requirements and design choices for the product
  • You will be called on to implement and maintain the resulting product features
  • An environment where your creative and technical design choices can make or break projects
  • Independent learning/research on various technologies to support the continued growth of the product
  • Estimates for engineering efforts during planning
  • A relatively flat reporting structure comprised of proactive self-starters
  • An emphasis on openness and integrity with opportunities to nurture professional growth
  • A conveniently located office at the heart of the San Francisco financial district (and is pet friendly)

Desired Qualifications

  • General
    • strong understanding of practical CS concepts (architectural design / implementation)
    • abstract data modeling (e.g. high dimensional data)
    • attention to detail (e.g. a discerning eye, linguistic nuance, multi-tasking)
    • picks the right tool for the job
    • finds and evaluates creative solutions to novel problems (e.g. design vs engineering, resourcing vs optimality)
  •  Frontend
    • HTML5, CSS3, jQuery, Javascript (ES5/ES6), Responsive design
    • good breadth of existing knowledge
    • quickly picks up new languages, libraries, frameworks as needed
    • finds and evaluates creative solutions to novel problems (e.g. design vs engineering, resourcing vs optimality)
  • Effective communicator
    • works well independently and in cross-functional teams: Project, Product, Design, Dev, QA
    • supports recommendations with reasoned analysis (e.g. time vs memory efficiency, cognitive load, etc.)
    • leads the team in finding ideal balance between requirements, design, architecture needs
    • can ELI5 complex concepts without sacrificing correctness
    • proactive in stepping up to fill cross-team dependency gaps
  • Awareness of modern UIX and multi-platform design
  • Some of these libraries/packages:
    • CSS Preprocessor
    • Data Visualization
    • Templating Systems
    • Testing Frameworks
    • Package Management
    • i18n / l10n
  • Nice to haves
    • Published code samples
    • Defect Tracking: JIRA
    • Source Control: Git
    • Database: MySQL

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